STORE POLICY
SHIPPING POLICY
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We use DHL and Post NL as our preferred couriers. All orders for original artwork sent via DHL/Post NL or a similar company will come with a tracking number.
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All paintings are shipped within 2-7 days depending on demand. As soon as the shipment is processed, you will receive an email from me.
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Commissions take about 1-2 months to complete.
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Items must be paid in full before shipping can occur.
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Shipping Costs Netherlands: €15
Shipping Costs Europe: €50
Shipping Costs International: €100
*Deliveries outside of the EU may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount. I am not responsible for delays due to customs.
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I package all my paintings as safely as possible using foam wrap, bubble wrap and cardboard. I try to reuse packaging materials where I can. As I take so much care to package the painting, I unfortunately can’t be held accountable for what happens to it in the postal system. There is always a risk that something may happen to the parcel no matter what I do to prevent it. However, if something does happen to the package please be in touch with me and I will see what I can do to remedy the situation if anything.
PAYMENT METHODS
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PAYPAL
RETURN POLICY
Unfortunately, I will not accept returns, I advertise my paintings exactly the way they are, so there will never be an issue of the painting not being as described.
I also will not accept returns for 'change my mind'.
CANCELLATION POLICY
Cancel my order: Please email penelopegianniotiart@gmail.com within 24 hours of making a purchase to cancel your order and receive a refund.
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How long does it take for you to ship an order?Original artwork requires 2 - 7 days to prepare for shipment depending on demand. However, many pieces require final touches and special care before being packaged and sent around the world, therefore sometimes it may take a little longer. I want to make sure every detail is perfect before it arrives at you. As soon as the shipment is processed, you will receive an email from me.
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What are the shipping costs?Shipping within the Netherlands: €15 Shipping EU + UK: €50 Shipping International: €100 (* For now we only deliver internationally to the USA, Australia, Norway, Canada, and UAE)
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Is the artwork ready to hang?Yes! The majority of the paintings are ready to hang and the sides are already painted. Paintings are sent in a cardbox ready to hang instead of some large pieces that the linen will be taken off the stretcher bars and carefully rolled and packaged. Then, you can go to a framing shop.
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Do you offer commissions?Yes, I do offer commissions! Please fill in this form or send me an email at penelopegianniotiart@gmail.com with what you want your commission to look like and I will reply as soon as I can. Please note: Commissions require 4-8 weeks to be ready to send to you.
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How can I get in contact with you?You can fill in the form on the contact page or email to penelopegianniotiart@gmail.com. You can also send me a message on Instagram.